Warranty & Returns Information

Return and Exchanges

If you are not satisfied with your purchase from Firstlite.com, First Lite accepts returns and exchanges within 30 days of purchase. In order to return a product, it cannot be used and must still have the tags attached. You must first obtain a Return Authorization Number before returning your product. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time for returns and exchanges – with shipping – is about three (3) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible.

Please note that we cannot accept dirty or soiled exchanges. Please be sure the product is free of any dirt, stains, lint or pet hair.

Warranty Policy

First Lite takes pride in our products and will stand behind their quality. We will replace any piece thats performance in the field has been compromised by manufacturer's defect for the practical lifespan of the garment. Pilling, abrasion, pin holes or other cosmetic wear and tear which does not effect the performance of the product is not covered by the First Lite Warranty. Rips, punctures and burns caused by normal field use do not fall under this policy. Additionally, products that shrink or are damaged when laundered outside of the specifications listed in First Lite's Care Guide and Washing Instructions do not constitute as a manufacturer's defect and are not covered under the First Lite Warranty. Damaged product and warranty authorization is left to the discretion of First Lite. Any products that are returned without an RA# or prior authorization will be returned to the customer.

If your First Lite product is defective please request a warranty "Return Authorization Number" below.

 

To Obtain a Return Authorization Number
Choose an Option Below